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Shipping Policy

Shipping

  • We dispatch orders within 2 working days
  • Delivery times may vary depending on location and courier
  • We are not responsible for delays caused by couriers or customs

Refund Policy

1. Refund Eligibility

Refunds are issued when:

  • A return is approved and received
  • An item is faulty or not as described
  • An order is cancelled within the legal cooling-off period

2. Refund Process

  • Returned items are inspected upon receipt
  • Once approved, refunds are issued to the original payment method

3. Timeframes

  • Refunds are processed within 5–10 working days after receiving the return
  • Payment providers may take additional time to complete the transaction

4. Partial Refunds

We may issue partial refunds if:

  • The item is returned used or damaged
  • Parts or packaging are missing

5. Non-Refundable Costs

  • Original delivery charges are non-refundable (unless item is faulty)
  • Return shipping costs are the buyer’s responsibility unless agreed otherwise

6. Failed Deliveries

If delivery fails due to incorrect address details:

  • Additional shipping charges may apply
  • Refunds may be reduced to cover costs incurred

Cancellation / Return / Exchange Policy

Cancellation, Return & Exchange Policy

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Thank you for shopping with our store on OutboardBits.co.uk. Please read our policy carefully before making a purchase.

❌ 1. Order Cancellation

Before Dispatch

Orders can be cancelled if they have not yet been dispatched.

  • Please contact us as soon as possible via your order
  • If the order has not shipped, a full refund will be issued

After Dispatch

If your order has already been shipped:

  • You may still cancel under your 14-day cooling-off period (UK consumer law)
  • The item must be returned in line with our returns policy
  • Return shipping costs are the responsibility of the buyer

🔄 2. Returns

Change of Mind

You may return an item within 14 days of delivery if:

  • The item is unused and in original packaging
  • It is in resalable condition

You must notify us within 14 days of receiving the item.

Please note:

  • Return postage is paid by the buyer
  • Original shipping costs are non-refundable

Faulty, Damaged, or Incorrect Items

If your item is:

  • Faulty
  • Damaged in transit
  • Not as described

Please contact us within 48 hours of delivery with details and photos.

We will:

  • Offer a replacement, repair, or full refund
  • Cover return postage where applicable

Return Process

To return an item:

  1. Contact us via your order on OutboardBits.co.uk
  2. Provide your order number and reason for return
  3. Wait for return instructions before sending the item

Items sent back without prior contact may not be accepted.

🔁 3. Exchanges

We offer exchanges where possible.

  • If you require a different item, please contact us first
  • Exchanges are subject to stock availability
  • If the item is not available, a refund will be issued instead

For change-of-mind exchanges:

  • The buyer is responsible for return shipping costs

🚫 4. Non-Returnable Items

Unless faulty, we do not accept returns or exchanges for:

  • Used or installed parts
  • Electrical components that have been fitted
  • Custom or special-order items
  • Items sold as “spares or repair”

💰 5. Refunds

  • Refunds are processed once returned items are received and inspected
  • Approved refunds are issued to the original payment method
  • Please allow 5–10 working days for processing

⚠️ 6. Important Notes

  • Items must be returned securely packaged
  • We are not responsible for returns lost or damaged in transit
  • Proof of postage is recommended

💬 7. Contact Us

For any cancellations, returns, or exchanges, please contact us via your order on OutboardBits.co.uk.