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Cancellation, Return & Exchange PolicyLast updated:
Thank you for shopping with our store on OutboardBits.co.uk. Please read our policy carefully before making a purchase. 1. Order CancellationBefore DispatchOrders can be cancelled if they have not yet been dispatched.Please contact us as soon as possible via your orderIf the order has not shipped, a full refund will be issuedAfter DispatchIf your order has already been shipped:You may still cancel under your 14-day cooling-off period (UK consumer law)The item must be returned in line with our returns policyReturn shipping costs are the responsibility of the buyer 2. ReturnsChange of MindYou may return an item within 14 days of delivery if:The item is unused and in original packagingIt is in resalable conditionYou must notify us within 14 days of receiving the item.Please note:Return postage is paid by the buyerOriginal shipping costs are non-refundableFaulty, Damaged, or Incorrect ItemsIf your item is:FaultyDamaged in transitNot as describedPlease contact us within 48 hours of delivery with details and photos.We will:Offer a replacement, repair, or full refundCover return postage where applicableReturn ProcessTo return an item:Contact us via your order on OutboardBits.co.ukProvide your order number and reason for returnWait for return instructions before sending the itemItems sent back without prior contact may not be accepted. 3. ExchangesWe offer exchanges where possible.If you require a different item, please contact us firstExchanges are subject to stock availabilityIf the item is not available, a refund will be issued insteadFor change-of-mind exchanges:The buyer is responsible for return shipping costs 4. Non-Returnable ItemsUnless faulty, we do not accept returns or exchanges for:Used or installed partsElectrical components that have been fittedCustom or special-order itemsItems sold as “spares or repair” 5. RefundsRefunds are processed once returned items are received and inspectedApproved refunds are issued to the original payment methodPlease allow 5–10 working days for processing 6. Important NotesItems must be returned securely packagedWe are not responsible for returns lost or damaged in transitProof of postage is recommended 7. Contact UsFor any cancellations, returns, or exchanges, please contact us via your order on OutboardBits.co.uk.